Networking labs
Summary
Hands-on practice with switches, routers, and basic network configurations.
Professional summary
Motivated ICT student with a strong foundation in computer systems, networking basics, and user support, seeking an ICT Intern position at AMREF Health Africa. Passionate about using technology to support health systems, improve operational efficiency, and contribute to community-centered development initiatives. Quick learner with strong teamwork, communication, and problem-solving skills.
Professional experience
Volunteer Projects & Labs
|IT Support - Project Based
Nairobi, Kenya
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Summary
Did IT support projects focusing on workflow simulation, OS environment deployment, and technical troubleshooting for peer training and operational improvement.
Highlights
Engineered and simulated IT onboarding and offboarding workflows using mock accounts and virtual machines, identifying process optimizations for future implementation.
Deployed diverse OS environments via VMware and VirtualBox, successfully facilitating hands-on training sessions for peers in system administration.
Contributed to fundamental network configurations and provided remote technical support, resolving critical issues and ensuring system stability for project environments.
Eunimark Agencies
|Web Administrator (Freelance)
remote, Nairobi, Kenya
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Summary
Managed web content and provided remote technical support for Eunimark Agencies, ensuring seamless operations and accurate digital records.
Highlights
Managed and updated numerous housing listings using web content management systems, ensuring data accuracy and accessibility for clients.
Provided first-level remote troubleshooting support, resolving technical issues for team members and ensuring minimal operational disruption.
Supported comprehensive device configurations and maintained accurate online inventory records, enhancing asset tracking and operational efficiency.
Skills
Soft Skills
Problem-Solving, Attention to Detail, Communication, Teamwork, Adaptability.
Technical Skills
HCIA-Datacom, TCP/IP, DHCP, DNS, Routing, Switching, Windows, Linux, Microsoft 365, Outlook, Teams, VMware, VirtualBox, Wireshark, Python, HTML, CSS, JavaScript, PHP, Microsoft Excel, Data Analysis, Microsoft Word, PowerPoint, Git, GitHub, VS Code, Technical writing and documentation, Content Development (tutorials, blogs, manuals).
Certificates
Cybersecurity Fundamentals
Issued By
IBM SkillsBuild
Google IT Support - Technical Support Fundamentals
Issued By
Coursera
Operating Systems
Issued By
Coursera
Computer programming- Python JavaScript, PHP,HTML, CSS
Issued By
Udemy
Computer networking
Issued By
Coursera
HCIA-Datacom
Issued By
Huawei Technologies
Projects
Cybersecurity labs
Summary
Applied skills in endpoint protection, vulnerability assessment, and incident handling.
Education
AltSchool Africa
Online
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Diploma
Cybersecurity
Courses
IT Operations
Endpoint Management
Microsoft 365
Network Security
University of Nairobi
Nairobi, Kenya
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BSc
Analytical Chemistry
Courses
Computer Applications
Data Management
Technical Communication
Languages
german
Conversational
English
Fluent
Kiswahili
Fluent
References
Eric Kioko Muli
Android Engineer, Kweza Technologies, Johannesburg, South Africa ✉️erickiokom@gmail.com